HUD or Head Up Display is an application to enable Internal agents, CP and Reseller desk agents to easily see the progress being made to deliver their L2C jobs, without switching to multiple applications which was the case earlier.
Inadequate systems and data along with ineffective operating models users are causing a number of internal impacts and a poor experience for our customers.
Here we have defined user roles, flow of information to user groups and information architecture for all the user groups
To bring out better User experience we continuously involved users to test our designs. Since it's an Agile approach we involved our uses to getting inputs and comments in every sprint
Please reach me out for in depth presentation and front-end demo